A single point of email contact, with support for multiple proxy addresses.Multiple user access to mailbox contents.The Basicsįirst, what functionality can you expect from both options? Here’s a list: At least, that’s what you might imagine based on the number of announcements covering new features for shared mailboxes. The last time Practical365 considered the question of using Groups or shared mailboxes (November 2017) as the basis for teams that need to share email, the judgment was “it depends.” That classic consultant recommendation resulted because each option supported some unique functionality that could be the difference in certain scenarios.įive years later, the features available in Outlook Groups have improved while shared mailboxes have largely remained static. An Outlook group is a Microsoft 365 group that uses email for collaboration. Microsoft recently rolled out an important update for Outlook Groups to allow group members to create and use folders and inbox rules.

What’s the Best Choice for Email-Based Collaboration? What’s the Best Choice for Email-Based Collaboration?.

Open shared mailbox office 365